Good to know

Policies & FAQ

Questions & Answers

What time is check-in and check-out?

Check-in is from 14:00, check-out by 12:00 noon. Late check-out on request, subject to availability. Please ask at the front desk. Reception is open 24 hours, so late arrivals are no problem.

Is breakfast included?

Yes, for every guest in the booking. Breakfast is served 7:00–10:00 in the beachfront restaurant, à la carte, or as a buffet depending on season.

Do the prices include VAT and service charge?

Yes. All our prices are net; nothing is added on top.

Are prices higher on holidays?

On Songkran, New Year, the Khanom music festival and Thai long weekends, the Friday–Saturday rate applies every night.

Is there a long-stay discount?

Yes: 5% off for stays of 7 nights or more.

Is the resort right on the beach?

Yes. The resort, pool and restaurant are directly located on Nadan Beach, and the sand is only one step away.

Do you take children?

Yes, very welcome. Babies and children up to 4 stay free, cots are free, and there is a children’s pool. See the rates page for older children and extra beds.

Which rooms suit families or older guests?

Our two pool villas sleep 4, and up to 10 with extra beds. There are only two steps at the entrance, which makes them easy for older guests too.

How does the deposit work?

50% deposit to confirm your booking. Once we have confirmed your dates, we send you the payment details. Transfer fees are paid by the guest. The balance is paid on arrival.

What is your cancellation policy?

Cancel or change your dates up to 7 days before check-in and we refund the full deposit or move it to your new dates. Refunds take as long as your bank or payment service needs. For cancellations within 7 days of check-in the deposit is not refunded, but you can move your stay to new dates.

Is there a security deposit?

No security deposit on arrival.

Which payments do you accept on site?

We accept cash, PromptPay (Thai QR) and credit cards.

Can I use the pool without staying?

Sorry, the pool is for resort guests only. The restaurant is open to everyone, 7:00–21:00.

Can I bring my pet?

Sorry, pets are not allowed.

Do you host weddings and events?

Yes: weddings, meetings and private parties. See events.

Do you offer airport or ferry transfers?

Yes, through our partner drivers. The fare is paid directly to the driver.

Is there Wi-Fi?

Yes, free Wi-Fi in all rooms and public areas.

Is there a laundry?

Yes, a self-service laundry.

House Rules

No pets, please.
No smoking in the rooms or in the restaurant.
The pool is for resort guests only. It is open 24 hours; there is no lifeguard, so please swim at your own risk.

Booking & Cancellation

Deposit: 50% deposit to confirm your booking. Once we have confirmed your dates, we send you the payment details. Transfer fees are paid by the guest.
Balance: The balance is paid on arrival.
Cancellation: Cancel or change your dates up to 7 days before check-in and we refund the full deposit or move it to your new dates. Refunds take as long as your bank or payment service needs. For cancellations within 7 days of check-in the deposit is not refunded, but you can move your stay to new dates.
Security deposit: No security deposit on arrival.